Q: Do I need to pay for the shipping fee?
A: We provide free shipping service over all products, no need to worry about shipping cost when you place an order on our CGID official website.

Q: When will you start processing my order after I purchased on your website? 
A: Our team always make sure that all the orders placed on CGID website will be processed within 12 hours during working days. If you need precription glasses, please contact us firstly and we'll customize your Rx lenses according to your demands.
Please note our working hours:
Monday – Saturday, 08:30 am – 5:30 pm.
Sunday - On break

Q: How long does it take for my parcel to be delivered?



Q: What can I do if I received a damaged parcel?
A: Please contact our service team immediately after you receive your parcel, we will send you a new pair without charging you at any cost. Or we can get you fully refunded if you changed your mind and don’t want the product any more. Please don’t hesitate to talk to our service team, we are always here to listen to your advice and improve our service.